Privacy Policy
Last Updated: September 2, 2026
Welcome to ToLet Find. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our website, services, property listing features, contact unlocking features, wallet, payment systems, and related services.
By accessing or using ToLet Find, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Account Information: Name, mobile phone number, email address, profile information, and other details you provide when creating or managing an account.
- Verification Information: Information required for account verification and secure authentication, including OTP-related information.
- Property Listing Information: Property type, location, address details, rent amount, images, descriptions, facilities, availability information, and contact details provided by property owners, caretakers, or authorized representatives.
- Payment Information: Payment amount, transaction ID, payment status, payment method, and other transaction-related information necessary to process and verify payments.
- Wallet Information: Wallet balance, credits, debits, purchases, usage history, and transaction records related to your ToLet Find account.
- Technical Information: IP address, browser type, device information, operating system, cookies, and usage information.
- Communication Information: Information you provide when contacting our customer support team or communicating with us through email, WhatsApp, phone, or other official channels.
2. Payment Methods and Payment Processing
ToLet Find may offer multiple secure payment methods through its authorized payment gateway and payment service partners.
Payments may be processed through ESP (Easy Payment System) or other approved payment gateway providers that integrate supported banks, cards, mobile financial services, and digital payment methods.
Depending on availability, supported payment options may include:
- bKash
- Nagad
- Rocket
- Visa
- Mastercard
- American Express
- Other bank cards, mobile financial services, or digital payment methods supported through the authorized payment gateway
Payment availability may change depending on the services and payment channels currently supported by our authorized payment gateway provider.
ToLet Find does not store your card PIN, mobile wallet PIN, CVV, password, OTP, or other highly sensitive payment credentials.
3. How We Use Your Information
We may use your information to:
- Create, manage, and secure your account.
- Verify your identity and authenticate access through secure OTP or other verification methods.
- Publish, manage, review, and display property listings.
- Provide property search, listing, contact unlocking, wallet, and other platform services.
- Process and verify payments, wallet transactions, and service purchases.
- Detect, prevent, and investigate fraud, abuse, unauthorized activity, and security threats.
- Communicate important account, transaction, service, security, and support information.
- Respond to customer support requests and transaction-related issues.
- Improve the performance, functionality, security, and user experience of ToLet Find.
- Comply with applicable legal, regulatory, accounting, and record-keeping requirements.
4. Property Information and Contact Privacy
We take reasonable steps to protect sensitive property and contact information.
Depending on the feature and access level:
- Certain property details may be partially hidden or masked.
- Property owner or caretaker contact numbers may remain hidden until a user completes an authorized contact unlocking process.
- Exact property details may be displayed only when reasonably necessary for the service.
- We may implement technical and operational measures to reduce unauthorized copying, scraping, or misuse of contact information.
Users must not use information obtained through ToLet Find for harassment, spam, fraud, unauthorized marketing, or any unlawful purpose.
5. Payment Security
Payments on ToLet Find may be processed through ESP (Easy Payment System) and other authorized third-party payment, banking, and financial service providers.
When you make a payment, you may be securely redirected to, or interact with, the payment interface or API of the authorized payment gateway. Payment credentials and sensitive payment information may be collected and processed directly by the relevant payment provider or financial institution.
ToLet Find may receive and retain transaction-related information necessary for payment verification and service delivery, such as:
- Transaction ID or reference number
- Payment amount
- Payment method
- Payment status
- Transaction date and time
- Limited payer information where provided by the payment gateway
ToLet Find does not knowingly store your card PIN, CVV, mobile wallet PIN, password, or payment OTP.
Payment security is also subject to the systems, security practices, and terms of the relevant payment gateway, bank, card network, or mobile financial service provider.
6. Wallet and Transaction Records
If you use a ToLet Find wallet, credit balance, contact unlocking feature, or paid service, we may maintain records of:
- Transaction date and time.
- Payment amount.
- Transaction ID or reference.
- Payment status.
- Wallet credit or debit amount.
- Service or feature associated with the transaction.
- Refund, reversal, dispute, or adjustment information where applicable.
These records may be retained for security, customer support, accounting, fraud prevention, and legal compliance purposes.
7. How We Share Information
We do not sell your personal information.
We may share limited information only when reasonably necessary with:
- Payment providers and financial institutions for payment processing and verification.
- SMS, OTP, communication, or technical service providers.
- Cloud hosting, security, analytics, and infrastructure providers.
- Customer support providers acting on our behalf.
- Authorized property owners, caretakers, or users where necessary to provide the requested service.
- Government authorities, regulators, courts, or law enforcement agencies when legally required.
Third-party service providers are expected to handle information according to their own applicable terms and privacy policies.
8. Data Security
We use reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, alteration, disclosure, loss, or misuse.
Our security practices may include:
- HTTPS/SSL encrypted connections.
- Secure authentication and account verification processes.
- Access controls and administrative restrictions.
- Monitoring and security review procedures.
- Transaction verification and record keeping.
- Measures designed to detect suspicious or unauthorized activity.
However, no website, application, payment system, or internet transmission can be guaranteed to be completely secure. Users are responsible for protecting their account credentials and using secure devices and networks.
9. Cookies and Similar Technologies
ToLet Find may use cookies and similar technologies to:
- Keep users logged in.
- Remember preferences and settings.
- Improve website functionality.
- Understand how users interact with our services.
- Maintain security and prevent abuse.
You may be able to control certain cookies through your browser settings. Disabling cookies may affect some website features.
10. Data Retention
We retain personal and transaction-related information only for as long as reasonably necessary to:
- Provide and maintain our services.
- Support accounts and transactions.
- Resolve disputes and customer support issues.
- Prevent fraud and security abuse.
- Meet legal, regulatory, tax, accounting, and record-keeping requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely retain it according to applicable requirements.
11. Your Responsibilities
You are responsible for:
- Providing accurate information.
- Protecting your account and login credentials.
- Keeping your contact information up to date.
- Using property and contact information lawfully and respectfully.
- Reviewing transaction details before making a payment.
- Immediately reporting suspected unauthorized account activity or payment issues.
You must not use ToLet Find to collect data for spam, fraud, scraping, harassment, or other unauthorized activities.
12. Children's Privacy
ToLet Find is not intended to knowingly collect personal information from children in violation of applicable law.
If we become aware that personal information has been collected improperly, we may take reasonable steps to remove or restrict the information.
13. Third-Party Services and Links
Our website or services may contain links to third-party websites, payment providers, communication platforms, or other services.
We are not responsible for the privacy practices, content, availability, or security of independent third-party services. Your use of those services may be subject to their own terms and privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, payment methods, technology, legal requirements, or security practices.
When we make changes, the updated version may be published on this page with a revised Last Updated date.
We encourage users to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact ToLet Find through our official support channels.
Email: info@toletfind.com
Website: ToLet Find